Spring 2008
Rainbow Artistic Glass
Dick Baines is convinced that in an era where the biggest challenge for all specialty shops is competing with the spectrum of choices people have for spending money, customer service is his company’s best advantage. He is well aware that his customers are looking for a pleasant experience with knowledgeable staff, and he works hard to make sure that they find it at his glass store.
by Colleen Bryan
Also look for a description of the mission of Retailers of Art Glass and Supplies (RAGS)—“Retailers Helping Retailers”—in RAGS News.
You can find the rest of these articles in the Spring 2008 issue of Profitable Glass Quarterly.
Click here for a look at how Dick Baines recognizes the importance of peer connections for his art glass business.
Spring 2008 Buy Now!
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