Spring 2005

Ten Tips for Delivering (Constructive) Criticism—Giving Staff the Feedback They Need and Want
Those of us who are leaders are always targets for criticism and so be it. Where we fail is when we don’t help our team members by training them how to deliver criticism or feedback in the best ways. We can teach them by example when we follow ten simple, common-sense rules for offering suggestions to others in a way that will not put them on the defensive.
by Barton Goldsmith, Ph.D.

You can find the rest of this article in the Spring 2005 issue of Profitable Glass Quarterly.  

Spring 2005 – Buy Now!