Winter 2001

Telephone Tact—Increase Sales with Telephone Etiquette
That ringing phone may be inconvenient for you sometimes, but without it you wouldn’t be in business. Every call is a potential or existing long-term customer. The way you and your staff handle yourselves on the phone determines how well you can win new customers, develop a positive and ongoing rapport with potential and existing customers, and increase sales.
by Claire Sykes

You can find the rest of this article in the Winter 2001 issue of Profitable Glass Quarterly. 

Winter 2001 – Buy Now!