Fall 2001

Can’t Get No Satisfaction: Dealing with Unhappy Customers
View dissatisfied customers and their sometimes unpleasant behavior as your challenge to give them the best service they’ve ever received. Their dismay can be your opportunity to strengthen and build your relationships with them. You can be composed and tactful, maintain your self-respect, and still meet their needs.
by Claire Sykes

You can find the rest of this article in the Fall 2001 issue of Profitable Glass Quarterly.  

Fall 2001 – Buy Now!